RETURNS AND REFUNDS
Returns and Refunds Policy
In our store, returns are easy and you have the right to withdraw from the contract, without stating a reason and without paying penalties, within 14 days from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the last item from the date of delivery of the product.
To exercise your right of withdrawal, you can inform us by emailing info@galleriagirardi.shop.
You will be contacted personally by our customer service (during working days from 08:30 to 12:15 / 13:45 to 18:00) and you will be sent the waybill that you will have to print and insert in the package to be returned, a courier will also be booked
at our expense who will collect the goods.
If you withdraw from the purchase contract, you will be refunded all payments you have made to us, including delivery costs, without undue delay and in any case no later than 15 working days from the day on which the returned goods are received.
to our offices.
These refunds will be made using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such refund.
Refunds may be withheld until the goods are received. You are only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Since these are unique, valuable, and very delicate products, we ask that you ensure that the return is packaged with the same care as when you received it.
In our store, returns are easy and you have the right to withdraw from the contract, without stating a reason and without paying penalties, within 14 days from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the last item from the date of delivery of the product.
To exercise your right of withdrawal, you can inform us by emailing info@galleriagirardi.shop.
You will be contacted personally by our customer service (during working days from 08:30 to 12:15 / 13:45 to 18:00) and you will be sent the waybill that you will have to print and insert in the package to be returned, a courier will also be booked
at our expense who will collect the goods.
If you withdraw from the purchase contract, you will be refunded all payments you have made to us, including delivery costs, without undue delay and in any case no later than 15 working days from the day on which the returned goods are received.
to our offices.
These refunds will be made using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such refund.
Refunds may be withheld until the goods are received. You are only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Since these are unique, valuable, and very delicate products, we ask that you ensure that the return is packaged with the same care as when you received it.