GENERAL CONDITIONS OF SALE

GENERAL CONDITIONS OF SALE
The offer and sale of products on our website www.galleriagirardi.it are governed by the following General Conditions of Sale.
The products purchased on www.galleriagirardi.it are sold directly by

GIRARDI GALLERY - at Via Erizzo 131 CROCETTA DEL MONTELLO 31035 Treviso
Tax code and VAT number:...... - REA: TV ....

Given that:
In compliance with national and international regulations governing e-commerce, our goal is to allow consumers to purchase household linens, accessories, and clothing online.


The Customer declares and guarantees:
- that you are of legal age; - that the data you provide for the execution of the contract is true and accurate; - that, each time you make a purchase, you have read and accepted the Privacy Policy, the Cookie Policy, the Shipping and Returns Policy, and the General Conditions of Sale, specified below.


The General Conditions of Sale are governed by Italian law and in particular by the Legislative Decree of 6 September
2005 n. 206, on the Consumer Code, with specific reference to the legislation on distance contracts and by Legislative Decree 9 April 2003 n. 70 ("Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce").
The following General Terms and Conditions of Sale may be modified by GALLERIA GIRARDI without notice, including in light of any regulatory changes, without prejudice to the user's right of withdrawal. Any changes and/or new conditions will be effective upon their publication on the website. The applicable General Terms and Conditions are those in effect on the date the purchase order is placed.
The following General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than GALLERIA GIRARDI who may be present on the website www.galleriagirardi.it through links, banners or other
hyperlinks.

GALLERIA GIRARDI reserves the right to reject, at its sole discretion, a user's registration. Siretessile also reserves the right not to accept orders, from any source, that appear in any way anomalous in terms of, but not limited to, quantity, frequency, or method.


CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE
GENERAL CONDITIONS OF SALE
1.1. Before concluding a sales contract, you must register on the Site by entering your name, surname, email address, and password (hereinafter "registration credentials"). Registration on the Site is free. Registration is confirmed by email sent to the address provided by the user. Registration credentials must be used exclusively by the user and cannot be transferred to third parties. The user will hold GALLERIA GIRARDI harmless from any compensation obligation or penalty arising from and/or in any way connected to the user's violation of the rules regarding registration on the Site. The user is solely responsible for accessing the Site using the Registration Credentials and is directly liable for any damage or injury caused to GALLERIA GIRARDI or third parties from improper use, loss, misappropriation by others or failure to protect adequate confidentiality of their own information.
Registration Credentials. All transactions performed using Registration Credentials are considered to have been performed by the customer to whom they refer. Failure to provide this data, or incorrect provision of this data, will necessarily make it impossible to fulfill the obligations arising from any sales contract concluded.
1.2. The order, only if filled in in all its parts and if accepted, will be archived in the database of GALLERIA GIRARDI for the period of time necessary for processing and in any case within the terms of the law.
1.3. The sales contracts for the products on the website www.galleriagirardi.it are considered concluded at the moment in which the purchase order, in electronic format, is transmitted electronically by the customer to GALLERIA GIRARDI by following the instructions that appear from time to time on the site, and the latter accepts it by sending the user, to the email address indicated, a confirmation email containing a link to access a summary of the General Conditions of Sale, information relating to the characteristics of the purchased product, a detailed indication of the price, the payment method used, the methods for exercising the right of withdrawal, shipping costs and any additional costs. In any case, no contract will be considered concluded without the customer having electronically accepted the
General Conditions of Sale during purchase.
1.4. By electronically sending the purchase order, the customer declares that he has read and accepted these General Conditions of Sale and undertakes to observe and respect them in his relations with GIRARDI GALLERY .


PROCESSING OF PERSONAL DATA
2.1. You can obtain information on how we process your personal data by accessing the Privacy Policy.
2.2. For any further information regarding our Privacy Policy, please send requests to the email address: info @galleriagirardi.shop or to the Seller's registered office address.
CUSTOMER OBLIGATIONS
3.1. The Customer is required to carefully read these General Conditions of Sale before placing their purchase order. Placing a purchase order implies their full knowledge and acceptance.
PURCHASE METHODS
4.1. The offers published on the Site are available for a limited time and with limited quantities of products. The validity date of the offers is indicated on the Site.
4.2. The prices shown for each item put up for sale by GALLERIA GIRARDI prices on the website are expressed in Euros and are intended for the public
VAT and packaging included, shipping costs excluded. GALLERIA GIRARDI reserves the right to change the prices indicated on its website pages without notice.
In the event of price increases occurring after the acquisition of orders that have not yet been fulfilled, GALLERIA GIRARDI will in any case apply the prices in effect on the Site at the time of the order.
4.3. The products will remain the property of GALLERIA GIRARDI until the purchase price and expenses have been paid by the Customer. GALLERIA GIRARDI will process the purchase order only after receiving confirmation of authorization for payment of the total amount due, as indicated in the order. The customer purchases the product, whose characteristics are illustrated online in the relevant descriptive and technical sheets, at the price indicated therein, plus the delivery costs specified on the Website. Before submitting the purchase order, the unit cost of each selected product, the total cost if purchasing multiple products, and the related delivery costs are summarized.
4.4. Once the purchase order has been sent, the customer will receive from GALLERIA GIRARDI will send you an email confirming receipt of your purchase order and containing information on the main characteristics of the purchased item, a detailed price, delivery costs, applicable taxes, and payment methods. This email will also contain a link to the General Conditions of Sale and information on the right of withdrawal, the conditions, and the methods for exercising it, as displayed on the website.


PAYMENT

5.1. All orders are considered to be acquired upon completion of payment.
5.2. Payments always include shipping costs.
5.3. Payments can be made using the following payment methods: PAYPAL ACCOUNT, CREDIT CARDS (VISA, MAESTRO, AMERICAN EXPRESS) on the secure circuit.
5.4. In case of payment by CREDIT CARD, the financial information (for example, the credit/debit card number or its expiration date) will be forwarded, via encrypted protocol, to the CRV and PayPal circuits that provide the relevant remote electronic payment services.
5.5. Furthermore, such information will never be known to GALLERIA GIRARDI srl
5.6. In the event that refund operations are necessary resulting from the return of products following the exercise of the right of withdrawal, GALLERIA GIRARDI will implement the necessary procedures for successful reimbursement through its affiliated banking circuits.
GALLERIA GIRARDI will issue all tax documents together with the delivered goods.
DELIVERY OF PRODUCTS
6.1. The purchased goods are delivered by courier to the address specified by the Customer when ordering online.
6.2. Attention: upon delivery of the products, the Customer is required to check:
* that the number of packages corresponds to the transport document
* that the packaging is intact, undamaged, and with the sealing seals intact
6.3. Any damage to the packaging and/or the product, or any discrepancy in the number of packages, must be immediately reported by writing a specific reason for the return/non-acceptance on the delivery document.
product to be returned to the courier.
Once the package has been opened, any problems regarding the physical integrity of the items ordered must be promptly communicated to Customer Service. GALLERIA GIRARDI and in any case no later than 8 days after receiving them to the email address info@galleriagirardi.it
6.4. The user is solely responsible for the shipping address provided. Any specific needs must be reported to GALLERIA GIRARDI from the customer. In the event of delivery being delayed due to force majeure, GALLERIA GIRARDI will contact the customer by email to inform them of the delay in delivery times. GALLERIA GIRARDI cannot be held responsible for any delays due to third party actions or force majeure.
6.5. In the event of unsuccessful delivery due to the recipient's absence, the courier will leave a notice at the address indicated in the order confirming the attempted delivery. The package will be held by the courier for 30 days. During this period, the courier reserves the right to request a flat daily fee from the customer. After this period, the product will be returned to the sender and the contract will be deemed terminated. GALLERIA GIRARDI will refund the amount paid by the customer, net of any costs incurred for unsuccessful delivery of the product, storage costs, and any other charges.
DAMAGES
7.1. Any damage to the products due to transport must be reported to the carrier upon delivery and communicated promptly by email to GALLERIA GIRARDI and in any case no later than 8 days after delivery of the products.
LEGAL GUARANTEE OF CONFORMITY AND DEFECTIVE PRODUCTS
8.1. The products sold on the Site are covered by the Legal Guarantee of Conformity provided for by Articles 128 - 135 of the Consumer Code. This guarantee is reserved for consumer customers.
The images of the goods that GALLERIA GIRARDI reports on its website are intended to facilitate the recognition of the product and its characteristics by the Customer, but may be subject to changes in display due to the Internet browser and/or monitor/media used to access the website and view the images.
8.3. Therefore GALLERIA GIRARDI guarantees that the items listed and sold on its website correspond to those described and presented in each product sheet, which contains the essential characteristics of the product. However, GALLERIA GIRARDI cannot be held responsible for purchase errors due to modified displays, as noted above. Product packaging shapes and colors
reported on the site are therefore to be considered indicative.
8.4. GALLERIA GIRARDI is responsible to the consumer for any lack of conformity existing at the time of delivery of the product and which becomes apparent within two months of such delivery. The defect, with the exception of damages, for which immediate notification is required upon delivery, must be reported to GALLERIA GIRARDI , under penalty of forfeiture of the guarantees, within two months from the date on which it was discovered by sending an email to the following address: galleriagirardi@gmail.com


In the event of a lack of conformity of the products purchased compared to the publication on the Site, the user has the right to repair or replacement of the product, without any additional cost, where this is possible in relation to the number of products still available and unless the replacement or repair is excessively costly for the seller in relation to the value of the goods, in the absence of a lack of conformity. Alternatively, the user has the right to terminate the
contract or price reduction.
8.5. Unless proven otherwise, any defects of conformity that appear within two months of delivery of the product are presumed to have already existed on that date, unless this assumption is incompatible with the nature of the product or the nature of the defect of conformity. To benefit from the Legal Guarantee, the user must therefore provide proof of the date of purchase and delivery of the goods. Products repaired, modified, or altered in any way by the user are excluded from the Legal Guarantee. Also excluded from the scope of the Legal Guarantee are any faults, malfunctions, or defects of any kind caused by accident or the user's responsibility, or by use of the product that is not in accordance with its intended use and/or as provided in the technical documentation accompanying the product, if applicable, or in the instructions for use relating to the product. The conventional warranties relating to the products sold are those provided by the manufacturer.
8.6. Products purchased on the site are subject to the regulations on the sale of consumer goods.
HOW TO USE
9.1. GALLERIA GIRARDI declines all responsibility for improper use of the products offered for sale. GALLERIA GIRARDI cannot be held responsible for any damages, direct or indirect, suffered by the Customer due to incorrect or improper use of the product.
RIGHT OF WITHDRAWAL
10.1. In accordance with art. 52 of the Consumer Code, the Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on the Site.
10.2. In accordance with art. 54 of the Consumer Code, the Customer may withdraw from the contract concluded with the Seller using, at his/her discretion, one of the following methods:
a) sending an email to galleriagirardi@gmail.com with the issues encountered.
the seller will send confirmation by email that the withdrawal declaration has been received;
b) sending by post to the Seller another explicit declaration of the decision to withdraw from the contract.
10.3. In accordance with art. 57 of the Consumer Code, once the right of withdrawal from the contract has been exercised, the Customer must return the products to the Seller by handing them over to the courier for shipment within fourteen (14) days from the date of communication to the Seller of the decision to withdraw from the contract.
10.4. The only costs borne by the Customer are those relating to the transport for the return of the purchased products, unless the Seller has expressly exempted the Customer from such costs at the time of purchase.
It is understood that, in this case, an amount equivalent to the standard shipping cost of the purchased products will also be refunded. However, pursuant to Article 56, paragraph 2, of the Consumer Code, any additional costs incurred for choosing a different and/or faster shipping and delivery method than the standard one will not be refunded.
10.5. The Customer will be responsible for any loss or damage to the products during transport, due to negligent choice of carrier and/or shipping method.
10.6. The right of withdrawal - in addition to compliance with the terms and conditions described in the previous paragraphs 10.1, 10.2, 10.3 and 10.4 - is considered to have been correctly exercised if the following conditions are also fully met:
a. the right of withdrawal must be regularly exercised within fourteen (14) days of receiving the products;
b. the products must not have been used.
c. the products must be returned in their original packaging (if you wish to return a kit, you must return all the items it contains);
d. the returned products must be delivered to the carrier within fourteen (14) days from the communication to the Seller of the decision to withdraw from the contract;
e. the products must not be damaged.
10.7. Pursuant to Article 59 of the Consumer Code, the right of withdrawal is also excluded in the case of purchases of custom-made or personalized products or sealed goods that are not suitable for return due to hygiene or health protection reasons and were opened after delivery.
10.8. The Seller will carry out the necessary checks to verify the conformity of the returned products to the conditions and terms indicated in the previous paragraph 10.6.
10.9. If the right of withdrawal is exercised following the methods and terms indicated above, the Seller will send, via email, the relevant confirmation of acceptance of the returned products and will refund any sums already received for the purchase of the products according to the methods and terms established.
The sums will be refunded as quickly as possible and, in any case, within fifteen (15) working days from the date on which the returned goods are returned to our offices, we will activate the refund procedures, once the correct execution of the terms and conditions indicated above has been verified.
10.11. If the terms and conditions for exercising the right of withdrawal, as per letters a), e) and f) of the previous paragraph 10.6, or in the case referred to in art. 59 of the Consumer Code, are not respected, the Customer will not be entitled to a refund of the sums already paid to the Seller. The Seller will notify the Customer by email of the non-acceptance of the return. Within 14 days of receiving the Seller's email, the Customer may choose to receive back, at his/her own expense, the products in the condition in which they were returned to the Seller, by notifying the Seller according to the methods that will be communicated. Otherwise, the Seller may retain the products, in addition to the sums already paid.
paid for their purchase.
10.12. If, however, the Seller's investigations reveal that the conditions set out in letters b), c) and
d) of the previous paragraph 10.6, the Customer will not be entitled to a full refund of the sums already paid to the Seller.
Pursuant to Article 57, paragraph 2, of the Consumer Code, the Customer will be responsible for any diminished value of the returned products resulting from use other than that necessary to ascertain the nature, characteristics, and functioning of the products. In this case, a percentage equal to the estimated diminished value of the products, and in any case between 10 and 90 percent of the amount paid to the Seller for the returned products, will be deducted from the expected refund, as specifically communicated by the Seller via email. Within 14 days of sending the email notifying the amount deducted from the refund, the Customer may choose to receive, at their own expense, the products in the condition in which they were returned to the Seller, notifying the Seller according to the methods communicated. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted from the refund.
10.13. The Seller assumes no responsibility for products returned in error or for items forgotten in packages or returned products.
10.14. The Seller will refund the purchase price using the same payment method used by the Customer to purchase the returned products, unless the Customer has expressly agreed with the Seller to use a different payment method and provided that the Customer does not incur any additional costs as a result of the refund.
If there is no correspondence between the recipient of the products indicated in the order proposal and the person who made the payment of the sums due for their purchase, the refund of the sums, in the event of exercising the right of withdrawal, will be made by the Seller, in any case, to the person who made the payment.

EXPRESS TERMINATION CLAUSE
11.1. In the event of total or partial non-payment of the purchase price of the goods GALLERIA GIRARDI reserves the right to terminate this contract pursuant to Article 1456 of the Italian Civil Code by sending written notice to the customer's email address.
COMPLAINTS
12.1. For any complaints or clarifications, the customer must write to the email address galleriagirardi@gmail.com . The customer will be contacted for clarification within 5 business days of the request.
APPLICABLE LAW AND JURISDICTION
13.1. Without prejudice to the application of mandatory European consumer protection provisions, the General Conditions of Sale are governed by Italian law and in particular by the Consumer Code and Legislative Decree no. 70 of 9 April 2003 ("Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce").
13.2. In the event of disputes between the Seller and any end user arising from the General Conditions of Sale, the Seller hereby guarantees full adherence to and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement online with the assistance of a neutral and competent conciliator. For more information on the RisolviOnline regulations or to submit a conciliation request, visit RisolviOnline.com.
13.3. We also inform you that the European Commission provides a platform for alternative out-of-court dispute resolution, accessible at http://ec.europa.eu/odr.
13.4. The Court of Treviso shall have jurisdiction over all disputes relating to purchases and/or these General Conditions of Sale.